At Child Care Associates in Texas, the central office team noticed that, after a period of gains, its CLASS evaluations of childcare and Head Start/Early Head Start providers had plateaued.
System leaders decided it was time to change how they approached outcomes improvement and they made three important decisions:
- Shift ownership of CCA’s education vision from the central office to campus instructional leaders.
- Recommit to using family experience as a critical performance measure.
- Implement The Essential 0-5 Survey across 25 campuses to provide leaders with a unified framework to move program improvement forward.